About the Purchase Process

You can check your order history in "MY ACCOUNT - MY ORDERS", where you'll find:

• Summary of your orders
• Status of the most recent order
• Reorder - The products you've purchased will be added to the shopping cart in the same quantities - subject to availability-
• Print order - PDF copy of your order

Don't worry if you haven't received your order, it can happen for different reasons:

• You haven't confirmed the payment for your order. As soon as you make the payment, you must send a copy of the payment receipt to the email ventas@nguillers.com.co or to our WhatsApp wa.me/573176407159, and we will proceed with the shipment. Applies to Cash Deposit, Transfer, Efecty Transfers - Western Union.
• Your order is in transit, so we remind you that transit times vary depending on the destination.

There may be cases of delays, delays, or package losses by the transport companies. If your purchase is affected by any of these circumstances, please write to us as soon as possible at the emails ventas@nguillers.com.co and servicioalcliente@nguillers.com.co to manage the solution as soon as possible.

Of course, although with each purchase we send the original invoice for your order, you have the possibility to download completely free copies of your invoices.

• You must log in to "MY ACCOUNT - MY ORDERS" and there you will find the record of your orders, in each one you can view and download the corresponding invoices.
• If you still want us to send them to you via email, please write to ventas@nguillers.com.co

You don't have to reselect each product you've previously purchased.

• In ORDER HISTORY, you have the option to reorder or "REORDER". By selecting this option, the products will be added to the shopping cart in the same quantities, and you will start the purchasing process immediately.

Only references with stock that you reorder will be added to the shopping cart in the same quantity purchased previously.

You can reorder multiple orders at once to your shopping cart.

Yes, we offer discounts based on the quantities of purchases.

The more you buy, regardless of whether it's only one product, the better prices you can access.

See detailed information in frequently asked questions about products: What do the 3 different prices of the products mean?

It is not mandatory to create an account or register on our website to make a purchase, but it is essential to provide the basic shipping details to avoid delays or losses in delivery.

By creating your account, you streamline the purchase process, as you can:

• Manage or add shipping and billing addresses.
• Receive notifications of products that are back in stock.
• *Keep your shopping cart with selected products until you complete your order
• View your purchase history
• Track your orders
• Save a digital copy of your invoices to download them when needed.
• Create 100% personalized lists of your favorite products to buy more agilely
• Rate and review products
• Share your favorite products with your contacts or social networks
• Create personalized product comparison lists.

You can also buy as a guest

• In the purchase process, you provide your personal, shipping, and billing information
• You make the payment through the desired method and you're done.

* The products in your shopping cart will be available as long as there is availability, in case the inventory and/or prices are depleted or modified, an alert will be generated in your shopping cart.

The purchasing process is simple and fast; follow the steps below to place your order:

• Add the products and quantities you want to the shopping cart, go to your order through "MY CART" and then click on "GO TO CHECKOUT", in case you haven't logged in, you'll have the option to open or create your account at this time.
• Once you log in, you can review and select the shipping address (or create a new one), you must select "DELIVER HERE" and then "NEXT".
• Next, select the payment method and click "PLACE ORDER".
• Now you can enter the data and pay quickly - 100% secure.

Once you complete the purchasing process, an order number will be generated, and you will receive an email of the order with a copy of what you ordered.

Keep in mind that:

• You can view and edit your order before paying, by going through "MY CART" and then selecting the icon
• There is no minimum purchase amount for shipments within Colombia.
• Purchases over $600,000 will have FREE SHIPPING (national purchases).
• When selecting the shipping address, you will see an estimate of the shipping cost or FREE SHIPPING on national purchases.
• In case you have a discount coupon, you can enter it before paying.
• You can track the status of your orders in "MY ACCOUNT - MY ORDERS"

• The minimum purchase amount for shipments outside of Colombia is USD 200.00
• Orders with shipping outside of Colombia will have a discount of the VAT tax (19%)
• * The free shipping amount may change without prior notice *