About Returns

For us, it is vital that the product arrives in perfect condition and that it is indeed the product requested.

Otherwise, please notify any issues with the product within the following 5 business days of receiving the merchandise, by sending us your name and contact information to communicate and determine the procedure to resolve the issue.

• Write to ventas@nguillers.com.co or servicioalcliente@nguillers.com.co, or call our lines (571) 482 4017 - 566 6501 - 317 6407159. In these return cases, we offer exchanges, replacements, or credit for your next purchase.

Please note that:

• All returns must be accompanied by a copy of the original invoice.
• The product must be returned in its original packaging as sold.
• The product must be returned in its original purchased condition, without any alterations.
• Cut products (sold by the meter) such as cords, cables, leather, or chains, and discounted products are not included in the exchange policy. Except for quality issues.

We will cover the return transportation costs, provided that they are quality issues with the products and/or products different from those requested.

• In the case of returns due to personal preferences, such as colors, sizes, shapes, products ordered by mistake, the customer will be responsible for all round-trip transportation costs.

Due to our policy and quality guarantee of our products, we offer exchanges, replacements, or credits for 100% of the paid value, provided it is due to quality issues or within the stipulated 5 business days upon receipt.

If you need information about withdrawal of purchase, please write to our email ventas@nguillers.com.co.

In this case, please write to ventas@nguillers.com.co.

We will agree on the best procedure related to returns, international shipping costs, and customs. Please note that there may be additional costs related to taxes that will be deducted from the refunded balance.